Refund Policy
Last updated: October 13, 2026
1. Overview
This Refund Policy explains when and how you can get your money back for the BreezyPixels Website Design & Setup Fee and related fees. It works together with our Terms of Service.
2. $249 Website Design & Setup Fee
The one-time $249 Website Design & Setup Fee is charged at checkout and reserves your build slot. It is fully refundable under the guarantees below.
3. If we miss the 7-day deadline
If we do not deliver your finished design within 7 days of receiving the information we need from you, you choose: a full refund of your $249 setup fee, or we finish your site a few days later and you keep it at no extra cost. If you choose the refund, it is issued within 48 hours of your request, back to your original payment method.
4. 30-day money-back guarantee
After you first see your finished design, you have 30 days to request a full refund of your setup fee if you're not happy with it, for any reason. Click Request a refund below and enter the email you used at checkout. No hard feelings.
5. Monthly plan and free trial
The $49/month plan starts with a 30-day free trial. Cancel before the trial ends and you owe nothing for that period. After the trial, charges are month to month; cancel anytime to stop future billing. Paid monthly fees already processed for a completed billing period are generally non-refundable unless required by law or we state otherwise in writing.
6. How to request a refund
If we miss the 7-day deadline: reply to our project email or write to us with your choice. If you choose the refund, we issue it within 48 hours, as described in section 3.
If you're not happy with the design (within 30 days of first seeing it): click and enter the email you used at checkout. We'll send a confirmation link — once confirmed, your refund is issued within 24 hours to your original payment method via Stripe. It may take 5–7 business days to post to your bank or card statement. You'll get a text message and an email confirming the refund.
Prefer email instead? Write to [email protected] (or reply to any project email from us) within the applicable window. Include the email used at checkout and a brief note that you are requesting a refund.
7. Contact
Questions about refunds: [email protected].